Sollō - Terms and conditions

1. Introduction

Welcome to Sollo, operated by Espantoso Silencio Lda (registered in Portugal with the number 518035271) whose registered office is at Rua Latino Coelho 227, R/C Esq. You agree to the following terms and conditions when booking a stay with us. These terms govern the contractual relationship between Espantoso Silencio Lda (from now on referred to as "Sollo" or "we") and its customers. Please read them carefully before making a reservation.

2. Services Provided

Sollo provides unique digital detox experiences designed to help guests disconnect from technology and reconnect with nature. Our offerings include exclusive access to fully furnished, off-grid cabins located in serene, secluded natural settings. Each experience typically spans a minimum of two nights (unless otherwise agreed upon at the time of booking) and is tailored for solo guests or small groups of up to [2] individuals. The cabins are self-contained, featuring a cozy sleeping area, kitchen, and bathroom facilities. 

3. Reservation and Payment

3.1 Booking Process

Guests may book a digital detox experience with Sollo by selecting an available cabin on our website. Prices are listed in EUR and include VAT. Until payment is received, your booking remains provisional. The contract for the experience is established once we confirm your booking in writing or via electronic communication.

Electronic communications are considered received if they can be retrieved under normal circumstances and are received within our stated business hours.

• Payment Terms: 
• Deposit: For reservations made more than 30 days in advance, guests can choose to pay only a deposit of 40% of the total booking amount.
• Remaining Balance: The remaining balance must be paid no later than 30 days prior to the check-in date.
• Cancellation and Refunds: Guests may cancel up to 28 days before the check-in date for a full refund of any amounts paid. Cancellations made less than 28 days prior may result in forfeiture of the amount paid.
• Reservation Confirmation: By making a reservation, guests acknowledge and agree to these payment terms and cancellation policy.
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• Accepted Payment Methods
• We accept payments through credit card (Mastercard and Visa) and bank transfer on our website.
• Age Requirement
• Our services are exclusively available to adults aged eighteen (18) or older. By booking an experience with Sollo, you confirm that you meet this age requirement.
• Security Bond
• We reserve the right to charge a security bond as part of your booking. After your stay, if we identify any loss, damage, or need for excessive cleaning, we may use this bond or charge your default payment method to cover the associated costs. This includes, but is not limited to, breakage, damage to the cabin, or cleaning fees beyond the standard service.

4. Cancellation and Modification

Guests cancellations or modifications

• Cancellation Policy: 
• Cancellations more than 28 days before arrival are fully refunded. 
• Cancellations within 28 days of arrival are non-refundable.
• Modification Policy: You may modify your reservation without charge up to 15 days before your arrival, subject to availability. For modifications within 15 days, please contact us directly.
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Sollo Cancellations or Amendments

• Changes or Cancellations by Sollo: In the unlikely event that we are unable to accommodate a confirmed booking, we may need to offer an alternative experience. If significant changes affecting your stay are necessary, or if we must cancel your booking, we will inform you as soon as possible. In such cases, we will offer you a suitable alternative or provide a full refund. This provision does not apply to minor changes or events during your stay caused by unusual or unforeseeable circumstances beyond our control.
• Non-Compliance with Booking Terms: We cannot be held responsible for canceling your booking due to your failure to comply with our Booking Terms & Conditions. Furthermore, Sollo is not liable for any expenses, costs, or losses incurred as a result of such cancellations or changes.
• Disruptive Behavior: If you or any member of your party behaves in a manner that causes or is likely to cause harm, upset, or distress to others, the natural environment, or Sollo property, we reserve the right to terminate your stay without prior notice. In such cases, no refunds will be issued, and we will not be responsible for any additional costs or travel expenses incurred as a result of the termination.

5. Gift Vouchers

• Validity: Gift vouchers are valid for 12 months from the date of purchase and can be used for a minimum stay of two nights.
• Non-Transferable: Gift vouchers are non-refundable, non-exchangeable, and cannot be transferred to third parties.
• Combination Restrictions: It is not possible to combine multiple gift cards and discount codes for a singular cabin booking. Only one discount code or gift card code may be used at a time per booking.

6. Special Requests and Alternatives

• Additional Requests: Any additional special requests should be made prior to your arrival with reasonable notice. These requests are subject to availability and we cannot guarantee the fulfillment of these services but will do our best to facilitate this.
• Alternative Accommodation: If the cabin you booked is not available due to unforeseen circumstances, we reserve the right to offer you an alternative cabin. If you decide against the alternative, no refunds will be granted except where there is a difference in the booking fee.

7. Check-In and Check-Out

• Check-In: Details for check-in will be sent via email three days before your arrival. Check-in is from 3 PM, and you will receive a code for the key box.

• Check-Out: Check-out time is 11 AM. Please leave the cabin as you found it, ensuring cleanliness and order. You agree to leave the Cabin and Property by the Departure Date and allocated time. We reserve the right to charge you fees for any early arrivals or late departures unless approved prior by Sollo. 

8. Pets

• Pet Policy: Pets are allowed in specific destinations. A maximum of one large dog or two small dogs (up to 10kg each) is permitted per stay, subject to an additional cleaning fee. Owners are responsible for ensuring pets do not disturb farm animals or damage property.

9. Liability and Damages

• Customer Responsibility: Guests are responsible for any damage found to the cabin and/or property after their stay. This includes, but is not limited to, any additional costs including breakage, damage, excessive cleaning requirements, excessive garbage, smoking, and additional guests not specified. You agree to leave the Cabin and Property in the same condition as when you arrived, subject to natural wear and tear. We reserve the right to charge you a cleaning fee for any unreasonable mess in or around the cabin, and for the replacement of any damaged or missing items. You agree to notify Sollo of any damage caused to the Cabin and/or Property incurred during your stay. 
• Extreme Weather and Safety: Our cabins are located in rural and often undeveloped areas of land that are often not occupied by the Landowner all year round. You acknowledge that you are responsible for your own safety in and around the cabin and property. You are aware of the risks entailed in visiting a wilderness environment. Extreme weather events can be dangerous, especially in rural areas. You acknowledge that you are aware of the danger of traveling to and staying at a cabin.
• Rubbish and Utilities: It is your responsibility to take all your rubbish with you when you depart the Cabin and Property. We reserve the right to charge you any fees associated with the removal of rubbish after your stay or for misuse of our Hosts' private refuse bins. You are responsible for ensuring all appliances, utilities, and water are turned off prior to departure. We reserve the right to charge you any fees for appliances or utilities left on, including but not limited to heaters, air conditioners, and running water. 
• Designated Area: During your stay, you must remain in the Designated Area provided on the Pre-Arrival Instructions. You are not permitted to approach or enter the Landowner’s Dwelling or other Premises without permission. In case of an emergency, use the emergency details provided in the Pre-Arrival Instructions.
• Campfires: Campfires must be contained within the designated fire-pit and must be kept below knee-height and never left unattended. All fires must be extinguished by midnight and prior to departure. If there is a fire ban in place, you will be notified and you must adhere to the Fire Ban Notice. Failure to adhere to the Fire Ban Notice will result in immediate eviction from the Cabin and Property. You will be liable for any loss or damage to the Cabin and/or Property resulting from the failure to adhere to a Fire Ban Notice.
• Wildlife and Livestock: You must respect the local wildlife and not approach any animals, domestic or otherwise on the Property. Any gates opened by you must be closed directly after. You are responsible for ensuring you do not leave any gates open on the Property. The Landowner may have livestock or other animals on the Property which may escape if gates are left open. You will be liable for any loss or damage resulting from the failure to close any gates opened by you.
• Noise and Conduct: Noise can be a serious issue in rural communities. Good neighbourly conduct is expected and you must not make excessive noise or play loud music at any time of day or night. All outdoor music and socializing must cease by 10 PM and be taken indoors with doors shut so that noise does not travel to the neighbours. Parties are not permitted. Smoking is not permitted inside or within a distance of 10m from the Cabin.

10. Insurance

• Travel Insurance: It is recommended that guests take out travel insurance to cover their stay. This is to ensure adequate coverage for unforeseen circumstances.

11. Privacy Policy

• Data Use: Personal data collected during the booking process will be used solely for the purpose of managing your reservation and enhancing your stay experience. We do not share your data with third parties without your consent.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Portugal. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Portugal.

By booking with Sollo, operated by Espantoso Silencio Lda, you agree to abide by these terms and conditions. For any questions or concerns, please contact us at hello@sollo.life.