Sollō - Privacy policy
Definitions and Interpretation
In this privacy policy, the following definitions apply:
- Data: Collectively, all personal information that you submit to Sollo Life via the Website, email, or any other communication. This includes data provided under applicable Data Protection Laws.
- Cookies: Small text files placed on your device by our Website when you visit certain sections or use specific features. Details of the cookies used by this Website are provided in the “Cookies” section.
- Data Protection Laws: Any applicable laws regarding the processing of personal data, including but not limited to the General Data Protection Regulation (GDPR).
- Sollo Life, we, or us: Sollo Life, the business operating this Website.
- User or you: Any third party accessing the Website who is not employed by Sollo Life or providing services in connection with Sollo Life.
- Website: The website you are currently using, www.sollo.life, and any sub-domains unless excluded by their own terms.
Scope of this Privacy Policy
This privacy policy applies only to the actions of Sollo Life and Users with respect to this Website. It does not extend to third-party websites linked on this Website. Sollo Life is the "data controller" under the applicable Data Protection Laws, determining the purpose and methods of processing your Data.
Data Collected
We may collect the following Data from you:
- Name
- Contact information (email, phone number)
- Demographic information (postcode, preferences)
- Web activity (browser type, version, IP address, referring sites)
- Cookies and usage data
How We Collect Data
We collect Data in two ways:
Data you provide directly:
- When you contact us via forms, email, or telephone
- When you make a booking or request additional services
- When you subscribe to marketing communications
- When you participate in surveys or feedback
Data collected automatically:
- Via cookies and similar technologies when you interact with our Website
- Through analytics tools to track your usage patterns
Use of Data
Your Data may be used for the following purposes:
- To process and confirm your bookings
- To improve our services and customer experience
- To send marketing and promotional materials (with your consent)
- To maintain internal records and comply with legal obligations
Marketing and Communications
We may send you direct marketing communications if you’ve opted in. You can unsubscribe at any time by following the links provided in the emails or contacting us directly.
Data Security
We implement appropriate technical and organizational measures to secure your Data. This includes encryption, secure storage, and limiting access to authorized personnel only. However, no transmission of data over the internet is completely secure. If you suspect any misuse or unauthorized access to your Data, contact us immediately at hello@sollo.life.
Data Retention
We retain your Data only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Even after deletion, Data may remain in backup archives for legal or regulatory purposes.
Your Rights
Under Data Protection Laws, you have the following rights:
- Right to access: Request copies of the Data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete Data.
- Right to erasure: Request deletion of your Data where it’s no longer necessary.
- Right to restrict processing: Limit the ways we use your Data.
- Right to data portability: Receive your Data in a structured format.
- Right to object: Object to the processing of your Data for direct marketing or legitimate interests.
To exercise your rights, contact us at hello@sollo.life.
Cookies
We use Cookies to enhance your experience on our Website. These may include:
- Strictly Necessary Cookies: Essential for website functionality.
- Performance Cookies: Track user behavior for improving site performance.
- Functionality Cookies: Remember your preferences.
- Targeting Cookies: Deliver personalized ads based on your activity.
You can manage your Cookie preferences via your browser settings.
Third-Party Websites
Our Website may include links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
Changes to this Privacy Policy
We may update this privacy policy from time to time. Changes will be posted on this page, and significant updates may be communicated via email.
Contact Us
For questions or concerns about this privacy policy or your Data, contact us at hello@sollo.life